Make room for
a little wonder.

Opening times

All times are local to New York.

9/11 Memorial Museum

09:00–19:00 · Wednesday to MondayLast admission 17:30. Also open on some Tuesdays, including 24 November and every Tuesday in December 2026

9/11 Memorial

08:00–20:00 · Every dayThe outdoor Memorial is free to visit

Allow time to explore before closing. Your ticket shows your date and entry time.

Finding the museum

The 9/11 Memorial Museum is at the World Trade Center site in Lower Manhattan. Enter through the museum Pavilion on the Memorial plaza.

• By subway: the E to World Trade Center, the 1 to WTC Cortlandt, the R to Cortlandt Street, the 2 or 3 to Park Place, or the A, C, J, Z, 2, 3, 4 or 5 to Fulton Street.
• By PATH: trains from New Jersey arrive at the World Trade Center station.
• Before arrival: leave time for the journey and entry checks so you are ready for your booked slot.

Useful stops along the way

Facilities can change through the year. Visitors can usually expect:

• Restrooms with wheelchair-accessible stalls.
• Benches in the Concourse Lobby, on the ramp and in the exhibitions.
• Audio guides in nine languages, including American Sign Language, to rent at the museum.
• Free wheelchairs and wheeled walkers, first come, first served.

The museum is kept between 20 and 22°C, so bring a jacket or sweater. Ask staff about current arrangements when you arrive.

A visit that works for you

The single museum entrance and all public areas, including the exhibitions, are wheelchair accessible. The museum is underground, with elevators and escalators wherever there are stairs, and a ramp from the Concourse Lobby.

• Check arrangements for your particular mobility or access needs before travelling.
• Manual wheelchairs and wheeled walkers are available free of charge, first come, first served.
• Service animals are welcome; ask museum staff for the nearest accessible route between floors.

Visit with care

• Keep to the visitor paths, walk rather than run, and supervise children.
• All visitors and bags go through security screening before entering the museum.
• Treat the names, the pools and the artifacts with respect.
• Commercial photography and filming, including product promotion, need permission.
• Follow the signs and staff guidance, including any restrictions in the exhibition spaces.

The Memorial and Museum are places of remembrance: please visit quietly and respectfully.

Make time for a pause

Lower Manhattan around the World Trade Center has cafés and restaurants for a meal before or after your visit.

• Stop for breakfast, lunch, a hot drink or refreshments nearby.
• Leave room in your plans for a quiet pause after your visit.
• Check opening hours and menus on the day; food and drinks are purchased separately.

The museum is kept cool, between 20 and 22°C: a jacket or sweater helps.

A few details worth planning

• Book ahead: choose the date, time and places you want to visit before making other plans.
• Keep your QR ticket ready: save it on your phone or bring a printed copy, with any proof needed for reduced admission.
• Start in the right place: enter through the museum Pavilion on the Memorial plaza and allow time for security screening.
• Dress for the museum: comfortable shoes and a light layer make the visit easier, as the museum is kept cool.
• Leave space to linger: allow 45 to 90 minutes for the museum, and time for the Memorial pools outside.