Help & answers
A little clarity,
before you go.
Find answers about your booking,
tickets and visit.
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Museum admission covers timed entry to the 9/11 Memorial Museum at the World Trade Center in New York, including all available exhibitions. Prices are US$72 for an adult (18–64), US$60 for seniors aged 65 and over, US college students with a valid ID and young adults aged 13–17, and US$48 for youth aged 7–12. Children aged 6 and under go free but need a ticket for entry. The outdoor 9/11 Memorial is free to visit.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.
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