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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

Central Park stretching north between Manhattan’s towers, seen from Top of the Rock
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Observatory admission covers entry to Top of the Rock at 30 Rockefeller Plaza in New York, with its indoor levels and open deck. Prices are US$120 for an adult, US$116 for seniors aged 62 and over and US$106 for children aged 6–12. Children under 6 go free.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.