Cookie preferences

Essential cookies are always on. They support security, bookings and payments, and remember your choice.

You can change your choices at any time in the footer.
apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

The glass entrance of the Whitney Museum of American Art on Gansevoort Street, with its name above the doors
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Museum admission covers timed entry to the Whitney Museum of American Art on Gansevoort Street in New York, including the exhibitions on view. Prices are US$60 for an adult and US$48 for seniors aged 65 and over and for university students with ID. Visitors aged 25 and under go free but need a timed ticket.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.