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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

A backlot street of brick apartment buildings with fire escapes, hotel signs and a corner shop with a red awning
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Studio Tour covers entry to Warner Bros. Studio Tour Hollywood in Burbank. It includes a guided tour of 45 to 60 minutes and Stage 48 at your own pace, about three hours in all. Prices are US$158 for an adult (11+) and US$136 for children aged 5–10. Children under 5 cannot join the tour, and everyone aged 18 and over must show government-issued photo ID.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.