Help & answers
A little clarity,
before you go.
Find answers about your booking,
tickets and visit.
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
General admission covers entry to Maui Ocean Center in Māʻalaea. Prices are US$100 for an adult (13–64), US$90 for seniors aged 65 and over and US$80 for children aged 4–12, including the Humpbacks of Hawaiʻi 3D Sphere experience. The aquarium lists no ticket for children under 4.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.
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