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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

The long pier sheds of Piers 15 and 17 behind an Exploratorium sign on the waterfront
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Daytime admission covers entry to the Exploratorium on Pier 15 in San Francisco on the date you choose, with its indoor and outdoor galleries; the Tactile Dome and Thursday After Dark need their own tickets. Prices are US$80 for an adult aged 18–64, US$60 for youth aged 4–17 and US$60 for seniors aged 65+, students, teachers and visitors with disabilities. Children aged 3 and under go free.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.