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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

The path to the Studio Tour beside a lawn, with the curved entrance building and the long studio buildings beyond under a blue sky
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Studio Tour admission covers the self-guided walking tour of Soundstages J and K and the backlot at Leavesden, which takes about three and a half hours, and the shuttle bus from Watford Junction. Prices are £122 for an adult (16+) and £96 for children aged 5–15. Children aged 4 and under go free but need a ticket, and children under 16 must be with someone aged 16 or over.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.