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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

Looking along the Painted Hall to the Upper Hall, whose end wall is painted with a royal family group beneath the painted ceiling
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
General admission covers entry to the Painted Hall at the Old Royal Naval College in Greenwich, with talks and a multimedia guide, the Discover Greenwich museum and the Skittle Alley. Prices are £38 for an adult and £19 for students, National Art Pass holders and Armed Forces serving personnel and veterans. Children aged 16 and under go free with a paying adult, up to four per adult.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.