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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

Looking up at the white spokes and gondolas of the Wheel of Brisbane against a deep blue sky
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
A Wheel ride is one ride of 10 to 15 minutes, about four rotations, in an enclosed, air-conditioned gondola at South Bank, with an audio tour of Brisbane. Prices are A$48 for an adult, A$44 for students, seniors and concession card holders and A$38 for children aged 4–17. Infants also need a ticket to ride: contact us before booking for a child under 4.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.