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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

The Matagarup Bridge and the Swan River seen from a high walkway at Optus Stadium, with parkland below and the city skyline beyond
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
The HALO rooftop tour is a 90-minute guided walk around the roof of Optus Stadium in Perth. Prices are A$230 for an adult, A$210 for concession card holders and A$150 for children aged 8–17. Climbers must be over 8, at least 1.2 metres tall and between 30 and 134 kg, and children must be with a paying adult.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.