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apollonaut. Built by People Who've Been

Help & answers

A little clarity,
before you go.

Find answers about your booking,
tickets and visit.

Four giraffes resting and standing on the grass in front of gum trees at Monarto Safari Park
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Safari park admission covers entry to Monarto Safari Park for the day you choose, including the Zu-loop bus around the park. Prices are A$114 for an adult, A$84 for concession card holders and A$64 for children aged 4–14. Children under 4 go free, and children under 15 visit with a paying adult or concession visitor. Concession tickets need the concession card and photo ID at admissions. The last Zu-loop bus leaves the Visitor Centre at 15:00.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.