Help & answers
A little clarity,
before you go.
Find answers about your booking,
tickets and visit.
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Garden entry covers daytime entry to Hunter Valley Gardens at Pokolbin and its ten themed gardens on your chosen date. It does not include the evening Christmas Lights Spectacular or special events, which have their own tickets. Prices are A$78 for an adult (16+), A$66 for seniors and A$62 for children aged 4–15. Children aged 3 and under go free. Children must be accompanied by an adult aged 18 or over.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.
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