Help & answers
A little clarity,
before you go.
Find answers about your booking,
tickets and visit.
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Sanctuary day pass covers entry to Byron Bay Wildlife Sanctuary near Byron Bay. Prices are A$59 for an adult (16+), A$50 for seniors aged 60 and over, A$44 for student or pensioner card holders and A$38 for children aged 2–15. Children under 2 don’t need a ticket. The day pass includes the daily talks, feeds, mini golf and the water splash park.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.
No questions match your search. Try another phrase or category.