Help & answers
A little clarity,
before you go.
Find answers about your booking,
tickets and visit.
What does the service fee cover?
The price you see includes admission and our service fee. The fee pays for our team to arrange your admission, email your tickets and help with your booking. You can see the total before you pay.
When and how will I receive my tickets?
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Can I change my date or time?
After processing and ticket allocation, customer-requested changes are unavailable. See the Refund policy for exceptions and statutory rights.
What is included in my ticket?
Day climb admission is a place on RoofClimb Day, a guided climb of about 90 minutes over the roof of Adelaide Oval to a lean-out point 50 metres above the ground. Prices are A$250 for an adult, A$200 for students with valid student ID and A$190 for children aged 8–15. Climbers must be at least 8 years old and over 125 cm tall, children climb with a paying adult, and everyone takes a breath test. The time you choose is your preferred start, and we confirm your exact climb time by email.
What if I arrive late?
Follow the date, time and entry instructions on your admission ticket. Contact booking@apollonaut.com if you need help with your booking.
Where can I find the refund policy?
The footer links to our Refund policy and Payment policy, including refund exceptions and processing times.
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