Who you pay
When you buy attraction tickets directly through checkout on apollonaut.com, Apollonaut Pty Ltd (ACN 703643485, ABN 74 703 643 485) is the seller. You pay Apollonaut for your selected admission and our booking service. The payment provider processes the transaction for us.
If you follow a link to another seller’s website and pay there, that seller’s payment methods and policy apply.
Prices and currency
The attraction listing and checkout show the currency for your order. Jardin Majorelle admission is priced in euros (EUR). A starting price is a guide. Review the selected attraction, visit date or time, ticket categories, quantities and total in the checkout currency before you authorise payment. Your bank or payment provider may apply its own exchange rate or charge a foreign transaction fee if your account uses another currency.
Accepted payment methods
The options you can use are shown in checkout for your attraction, order and device.
- Credit or debit card. If the Stripe card option appears, you can use an eligible credit or debit card. Stripe processes that payment through its secure fields.
- Novalnet. Choose the option labelled “Novalnet” when it appears at checkout. Novalnet AG processes that payment. Follow the instructions shown for your transaction.
- Digital wallet, when offered. If a wallet appears in the Stripe payment form for your device and order, you can select it and authorise payment in the wallet.
Authorising a payment
Use a payment method you are authorised to use. The payment provider or your bank may ask you to authenticate the transaction. Enter card details only in the secure payment interface. Apollonaut’s booking system does not receive your full card number or security code.
If payment is interrupted or the outcome is unclear, check the payment status before trying again. You can email booking@apollonaut.com with your booking reference for help. Please do not send your card number or security code.
Confirmation and ticket delivery
Your payment confirmation records a paid order. The admission ticket is sent separately to the booking email address. We email your tickets as soon as they’re issued. Check the entry instructions on the ticket before you visit. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
If your booking confirmation includes a ticket-retrieval link, you can use it to find issued tickets. For a Jardin Majorelle order, use Get your Jardin Majorelle tickets.
Refunds and payment enquiries
See our Refund Policy for cancellation eligibility, refund methods and processing times. For a payment query, email booking@apollonaut.com with your booking reference, visit date, and the amount and currency you see.
Our booking Terms explain the booking contract. Our Privacy Policy describes how we and our payment providers handle information.