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Who you are booking with
Apollonaut Pty Ltd (ACN 703643485, ABN 74 703 643 485) operates apollonaut.com. Robert Smith runs the booking service on the company’s behalf. Our operating address is Level 1, 63–73 Ann Street, Surry Hills NSW 2010, Australia. Contact our team at booking@apollonaut.com.
These Terms apply whenever you buy attraction tickets directly from Apollonaut Pty Ltd on apollonaut.com. We arrange the admission described in your order and provide booking support. The attraction manages entry and the visit itself. We are an independent booking service. We are not affiliated with Jardin Majorelle or its museums and do not operate their official ticket office. You can also buy Jardin Majorelle admission directly from the attraction, and its prices may differ from ours.
When a link takes you to another seller
Some experiences link to another seller’s website. If you pay that seller, your booking contract is with the seller identified at its checkout, under its terms. Check its total price, inclusions and cancellation policy before paying. For help with that purchase, use the contact details on its confirmation.
Saving an experience on Apollonaut does not reserve a ticket or fix a price.
Your attraction booking
Check the attraction, experience, ticket categories, quantities and any visit date or entry time shown in your order. For example, at Jardin Majorelle, garden access and combined access are different products. The inclusions shown for the selected product, together with these terms and the Refund Policy, describe our service. Do not assume that transport, a guide, an audio guide, queue priority or access to an additional venue is included unless it is expressly listed.
Apollonaut Pty Ltd is responsible for arranging the admission described and for our booking support. The attraction is responsible for its operation and on-site rules. Describing those separate roles does not remove our own contractual obligations or your statutory rights.
Placing an order
The person placing the order must have legal capacity to enter into the contract and authority to provide the details of the visitors included. An adult should arrange bookings for children. Check your experience, quantities, eligibility categories, date, time, email address and total before paying. Correct mistakes before submitting the order, and contact us promptly if you notice an error afterwards.
When successful payment is confirmed, we accept your instruction to arrange the selected admission and provide our booking service. An unsuccessful or interrupted payment is not confirmation that an order has been paid. Keep the booking reference and contact us if the payment or order status is unclear before placing the same order again.
The payment confirmation records your order with us. It is not itself a venue-issued admission ticket and does not mean that the venue has already allocated the requested entry time.
Entry times and availability
Check the time zone shown for your attraction. Some venues require us to confirm availability after you pay. For Jardin Majorelle, dates and entry times are shown in Marrakech local time. Our team checks the venue’s availability after payment and obtains the admission tickets. Times offered on the Jardin Majorelle booking form are not a live reservation of the venue’s inventory. Garden and combined admission can have different availability.
If we cannot obtain your selected date or entry time, we will offer an available alternative for you to accept or a full refund. We will not treat silence as agreement to another time, date or experience. An alternative is not confirmed until it has been agreed and the relevant admission has been obtained. If we cannot supply the agreed booking, you are entitled to the applicable refund; you do not have to accept a credit instead.
Prices and payment
Checkout shows the currency for your order. For Jardin Majorelle, prices and the checkout total are in euros. The amount payable to us for your selected admission and our service is the total shown before payment. Any compulsory charge payable to us must be included or clearly identified before you authorise payment. The price may change for a future order, but a later website update does not retrospectively increase a confirmed order’s price.
Your bank or payment provider may apply its own exchange rate or charges if your account uses another currency. Those charges are not additional fees collected by us. Use only a payment method you are authorised to use. A payment provider may request authentication or decline a transaction under its own checks. See our Payment Policy and Privacy Policy for payment and data-handling information.
Receiving your admission tickets
We email your tickets as soon as they’re issued. If they haven’t arrived within 15 minutes of payment, check spam or junk, then email booking@apollonaut.com with your booking reference.
Please also include your visit date if you know it. We use the email address on your order. Tell us promptly if you entered an incorrect address. We may need to verify an address-change request to protect the booking. We remain responsible for supplying the agreed admission in time for the visit; a payment receipt is not a substitute for it.
Check the delivered ticket’s experience, date, time, quantities and instructions. Report discrepancies as soon as possible so that we can help before entry.
Ticket categories and entry requirements
Select only a category for which the visitor qualifies. Reduced-price categories can require evidence of residency, nationality, student status or age at the venue. The requirements shown for the relevant ticket and the venue’s admission rules apply. We do not promise admission using a reduced ticket when its eligibility conditions are not met.
Follow the date, time, access instructions and any identification requirements on your admission ticket. Allow time to reach the entrance. Late arrival, a missed visit, an incorrect category or failure to follow reasonable venue rules can result in refusal of entry. This does not excuse an error in the ticket or service that we supplied.
Cancellations, changes and refunds
You may cancel for a full refund if your cancellation reaches us before the admission tickets have been purchased or allocated. After purchase or allocation, voluntary changes and cancellations are available only if your offer includes them or we expressly agree otherwise. The point of allocation matters; the time you receive the ticket email may be later.
The Refund Policy explains these rules, unavailable entry times, our errors, closure or refused admission, how to request help and refund timing. Mandatory withdrawal rights and other statutory remedies, where applicable, take priority over the voluntary cancellation rules. Payment, purchase or email delivery alone does not establish that a statutory right has been waived.
Venue changes and events outside our control
The attraction can change access arrangements, security requirements or its operation. We will help resolve a material problem affecting the admission we arranged. If closure or another event prevents the agreed admission, the remedies in the Refund Policy apply. General references to events outside our control do not allow us to keep payment for admission we cannot supply without an applicable basis.
Travel, accommodation and other arrangements you make separately are not included in this booking. Any legal entitlement to compensation for a loss remains governed by applicable law and the circumstances.
Responsible website use
Do not make fraudulent orders, use another person’s payment details without permission, interfere with the service or attempt unauthorised access to systems or bookings. We may take proportionate steps to protect the site and investigate suspected misuse. Any resulting treatment of a paid order remains subject to applicable law.
Website photographs and editorial descriptions help explain the visit; they do not add services that are not included in your selected product. Information may be corrected as circumstances change. The version and offer applicable to an existing order are not replaced simply by publishing new website wording.
Please do not misuse the website, interfere with its operation, attempt unauthorised access or submit malicious material. Our vulnerability-reporting page explains how to tell us about a security concern.
You are welcome to share links to our pages. Text, photographs and other material may belong to Apollonaut or other rights holders. Photography credits identify the relevant sources and licences; a licence for one image does not grant permission to reuse every part of the website.
Responsibility and statutory protection
We are responsible for our own service under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, intentional or grossly negligent conduct, or death or personal injury where the law protects such claims. These terms do not impose a general waiver of consumer remedies or make our internal decision final.
The Privacy Policy explains personal-data processing. Reading or accepting these terms is not blanket consent to optional tracking, marketing or every use of personal data.
Nothing in these Terms limits any guarantee, right or remedy that cannot be excluded by law, including under the Australian Consumer Law.
Visitor information and translations
Our content is intended to help you discover places. Opening hours, access rules, prices and availability can change; confirm important details with the relevant venue or booking service before making plans.
Language translations are automated and can contain errors. If wording is unclear, compare it with the English page or contact us. A translation does not change your legal rights.
Governing law and complaints
Australian law governs your booking contract and refunds for attraction tickets bought directly from Apollonaut Pty Ltd, including if you live in the United States. This choice of law preserves any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law, including U.S. federal or state law where it applies. It does not require you to bring a claim exclusively in an Australian court.
For a complaint, email booking@apollonaut.com with your booking reference, what happened and how you would like us to help. You may also contact your payment provider about a disputed transaction. You can use any court, regulator or dispute resolution process available to you by law.
Which Terms apply to your booking
The Terms in effect when you placed your order apply to that order. Changes apply to future bookings. A later update does not change the price of an existing booking or remove rights you already have. If part of these Terms cannot legally be applied, the remaining terms continue to apply to the extent permitted by law.
